A father whose baby son died following serious mistakes has said his family continues to be "haunted by the trauma of his short life" and "horrific death" as the health ombudsman published another damning report into the NHS trust.
Joshua Titcombe was nine days old when he died from septicaemia after a catalogue of errors by midwives at Furness General Hospital, part of the University of Morecambe Bay NHS Foundation Trust.
Midwives assumed his temperature was low because the room was cold and claimed not to know a low temperature could be a sign of infection.
They failed to listen to the family's pleas for help and Joshua's observation chart went missing - a coroner later said it may have been deliberately destroyed.
In a scathing report today, health service ombudsman Dame Julie Mellor upheld three out of four complaints made by Joshua's father James and grandfather against the trust.
She said c hange was needed "from the ward to the board" and the trust's lack of honesty in handling complaints had caused the family "unnecessary pain and further distress".
She examined emails sent by staff and midwives about the case, including one from a midwife being investigated by the Nursing and Midwifery Council (NMC) entitled "NMC shit".
This email was sent to a wrong address and contained personal details about the family. A further email exchange between the trust's customer care manager and the head of midwifery suggested it was "good news" that Mr Titcombe had decided not to pursue further complaints.
Dame Julie found the trust had published an inaccurate and misleading press release about the email incidents. Furthermore, the trust's chief executive had originally failed to disclose the NMC email to Mr Titcombe despite the trust's own lawyers saying it should be released.
The trust's medical director also claimed the email had been a "comprehensive, professional account of the midwife's recollection of events".
The trust has already admitted Joshua would have had a 90% chance of survival if he had been treated promptly with antibiotics.